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National UK Retailer - Customer Returned Furniture Sales Program

Client

National UK Retailer

Assets Handled

780 Trailers of Customer Returned Furniture

Contract Duration

5 Years

Service Coverage

6 Sites Across the UK

Objective

Our client, a leading national UK retailer, required an efficient and scalable solution for managing the resale of 780 trailers of customer returned furniture. The goal was to create a seamless sales process that would maximize asset recovery while adhering to stringent brand integrity guidelines, including export restrictions and de-branding requirements.

Key Services Provided

Compliance with Export Restrictions

Working closely with the retailer, we adhered to strict export restrictions to ensure that the products remained within approved markets, safeguarding their global brand strategy and avoiding reputational risks.

De-Branding Solutions

To protect the retailer’s brand integrity, we implemented a thorough de-branding process across all relevant assets. This included the removal of identifiable marks and branding to prevent unauthorized resale or misuse of the retailer's identity in secondary markets.

Auction Management

We integrated the retailer’s returned furniture into our auction centers, creating a reliable sales channel that ensured optimal asset disposal while maintaining competitive sales prices.

Outcomes

The implementation of this program resulted in a streamlined, efficient resale process for the retailer, allowing for the disposal of customer returns in a manner that aligned with their operational, brand, and financial goals. By working within the retailer's parameters, we were able to maintain brand integrity, comply with export limitations, and achieve significant value recovery over the contract's duration.

Our tailored approach enabled the retailer to maximize returns from customer returns while maintaining the highest levels of operational efficiency and brand protection.

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